Description:

This article describes how an LMC trace can be created on a GS-3xxx and XS as well as GS-45xx series switch. An LMC trace is required when problems with the LMC arise (e.g. connection problems).

Requirements:

• LCOS-SX as of version 4.00 RU2 on GS-3xxx switches (download latest version)
• LCOS-SX as of version 5.00 RU2 on XS as well as GS-45xx switches (download latest version)
• SSH client for accessing the CLI (e.g. PuTTY)

Procedure:

The traces are the same on both switch series.

1) Connect to the switch via the CLI and enter the trace command in the format lmc trace <Trace>.

In most cases all LMC traces are required. Therefore enter the command lmc trace all.

2) Save the trace output in a text file.

3) Contact LANCOM Support and include the following information:

• Switch model and used firmware version
• Configuration backup of the device
• Exact description of the error
• LMC trace in a text file