Description:

If I have lost my proof of license, how do I find the license key or serial number of my LANCOM Advanced VPN Client?


Option 1:

Navigate to the menu item Help -> License info and activation to read out the license key and serial number of the activated LANCOM Advanced VPN Client.






Option 2:

The Installation directory of the LANCOM Advanced VPN Client contains the file ncp.db (C:\ProgramData\LANCOM\Advanced VPN Client\data). The manufacturer NCP can extract the license key and serial number from this file.
To read out the licence information, please send the file ncp.db to our support.
 
If both options described are not given, LANCOM Systems has no way to recover your license data. In this case, a new full license must be purchased (Art. # 61600 for Windows / Art. # 61606 for Macintosh).



All LANCOM products and software versions are subject to LANCOM Software Lifecycle Management.
You can find information on our website at https://www.lancom-systems.com/products/firmware/software-lifecycle-management

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