Description: LANtracer is a component of the LCMS. LANtracer creates a support configuration file that contains all of the information that is relevant for product support: - Current device configuration
- Bootlog
- Sysinfo
LANtracer is started either from LANconfig or LANmonitor. When saving the device configuration, you can conceal all of the security-related information that is of no relevance to support. Requirements:Procedure:1) Starting LANtracer in LANconfig and LANmonitor: 1.1) To start LANtracer from LANconfig or LANmonitor, right-click on the device and select Create trace output from the context menu.
2) Generating a support configuration file: 2.1) In the Extras menu, select the item Miscellaneous settings. 2.2) On the Support configuration file tab, select the security-related data that should be hidden in the file. The option Hide passwords is activated by default. 2.3) To store the support configuration file, click on File → Save support configuration. 2.4) Select the storage location and change the file name if necessary. |
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