Generating a support configuration file with the LANtracer

Description:

LANtracer is a component of the LCMS. LANtracer creates a support configuration file that contains all of the information that is relevant for product support:

Current device configuration
Bootlog
Sysinfo

LANtracer is started either from LANconfig or LANmonitor. When saving the device configuration, you can conceal all of the security-related information that is of no relevance to support.

Requirements:

LANtools as of version 8 (download latest version)

Procedure:

1) Starting LANtracer in LANconfig and LANmonitor:

1.1) To start LANtracer from LANconfig or LANmonitor, right-click on the device and select Create trace output... from the context menu.

2) Generating a support configuration file:

2.1) In the Extras menu, select the item Miscellaneous settings.

2.2) On the Support configuration file tab, select the security-related data that should be hidden in the file. The option Hide passwords is activated by default.

2.3) To store the support configuration file, click on File -> Save support configuration.

2.4) Select the storage location and change the file name if necessary.

Note:
The support configuration file cannot be loaded onto the device as a configuration file!

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