LANtracer is a component of the LCMS. LANtracer creates a support configuration file that contains all of the information that is relevant for product support:
Current device configuration
Bootlog
Sysinfo
LANtracer is started either from LANconfig or LANmonitor. When saving the device configuration, you can conceal all of the security-related information that is of no relevance to support.
1) Starting LANtracer in LANconfig and LANmonitor:
1.1) To start LANtracer from LANconfig or LANmonitor, right-click on the deviceand select Create trace output
...
from the context menu.
Image Removed
Image Added
2) Generating a support configuration file:
2.1) In the Extrasmenu, select the item Miscellaneous settings.
Image Removed
Image Added
2.2) On the Support configuration filetab, select the security-related data that should be hidden in the file. The option Hide passwordsis activated by default.
Image Removed
Image Added
2.3) To store the support configuration file, click on File
->
→ Save support configuration.
Image Removed
Image Added
2.4) Select the storage location and change the file name if necessary.
Note:
Info
The support configuration file cannot be loaded onto the device as a configuration file!