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Information:
With a LANCOM switch of the type GS-2352P LANCOM Fully Managed Access Switches (LANCOM GS-23xx series, LANCOM GS-31xx series, LANCOM GS-35xx series) it can occasionally happen that it loses its they lose their connection to the LANCOM Management Cloud (LMC) if when in the configuration the devices the DHCP client is activated in the configuration of the device in the System → IPv4 menu and a static client IP address has been activated for assigned to the switch beforehandIP address has been assigned.
It usually takes between one and 30 minutes to break the connection.
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Procedure for resolving the disconnection:
1. Open the Detail configuration of the switch in a browser the LMC and switch to the menu Configuration → LMC → Configuration.
2. Set the value Disabled in the Disable the option DHCP-Client-Auto-Renew field.
3. Save the setting with Apply.
4. In the Maintenance → Save / Restore → Save Start menu, save the configuration of the switch as the start configuration.
Save and roll out.
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In the LANCOM Management Cloud, the disconnection can currently be remedied with an LMC add-in, which assigns the switch a fixed IP address and switches off the DHCP client. In an upcoming LMC release, it will be possible to assign a fixed IP address to all switches and thus to correct the behavior in the detailed configuration of the devices. |
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