Description: This document describes the information that needs to be collected in order for our Support to determine the cause of this behavior.
Preparations: 1) First, check which access point the Wi-Fi device is connecting to. Important: If this cannot be narrowed down to a single access point, the following steps must be performed on all of the potentially affected access points.
2) In LANconfig, open the configuration dialog for the LANCOM access point and switch to the menu item Wireless LAN |