Description: Th=
e Advanced VPN Client may not work properly after installation under macOS1=
0.13 HighSierra and 10.14 Mojave. This document contains information =
for troubleshooting.
Possible causes: =
The macOS Security Center requires the installa=
tion of a filter driver for the Advanced VPN Client to be allowed.=
Under certain circumstances the button that allows the insta=
llation is grayed out. The Advanced VPN Client will then not work properly.=
Possible solutions: 1) Please ensure that...
- the installation of the Advanced VPN Client is=
not performed by remote maintenance (e.g. via TeamViewer),
- no mouse-gesture programs are used during the installa=
tion, and
- the Chrome browser is not active during the installati=
on.
2) If the Advanced VPN Client still does not install cor=
rectly, you need to temporarily disable the Security Center in macO=
S:
- Open the terminal under Dock -> Application=
s -> Utilities -> Terminal.
- In the terminal, enter the command sudo spctl =
--master-disable and confirm the entry with the enter key<=
/strong>.
- Confirm the command by entering your system pa=
ssword.
- Following a successful installation of the Advanced VP=
N Client, you can reactivate the Security Center by entering the co=
mmand sudo spctl --master-enable.
|