Information:=
p> For processing support cases involving LANCOM Wireless ePaper Displays=
, your LANCOM Support specialist requires the following information:
1) Basic information (must always be sent to Suppo=
rt):
1.1) The file server.log, which is loc=
ated in the installation directory of the LANCOM Wireless ePaper Server. 1.2) The relevant error message along with information=
about how and when the message is displayed. 1.3) If you use scripts in conjunction with the LANCOM Wireless ePaper Server, th=
ese are required for our analysis. 1.4) The configurationfile=
s (*.lcf) of all participating LANCOM devices
2) Additional information in case of problems with the LANC=
OM access point: 2.1) Enter the two links given below into t=
he browser on your system which is running the LANCOM Wireless ePap=
er Server. Copy the output and send this to LANCOM Support.
- http://<Server-IP>:8001/service/accesspoint
<=
/li>
- http://<Server-IP>:8001/service/accesspointinfo<=
/li>
2.2) Open the Windows command prompt with administrator rights.
- Enter the following command: netstat -anbo
- A list displays the running applications and the ports they are using.<=
/li>
- Copy the output to a text file and send it to LANCOM Support.
2.3) In WEBconfig, access the configuration for th=
e LANCOM access point and switch to the menu item LCOS menu tree =
=E2=86=92 Status =E2=86=92 Wireless-ePaper.
- Take a screenshot and send it to LANCOM Support.
2.4) In WEBconfig, access the configuration for th=
e LANCOM access point and switch to the menu item LCOS menu tree =
=E2=86=92 Setup =E2=86=92 Wireless-ePaper.
- Take a screenshot and send it to LANCOM Support.
3) Additional information in case of =
problems with connecting to Wireless ePaper Displays: 3.1) T=
ake a screenshot of the error message from the LANCOM Wireless ePaper manag=
ement. 3.2) If you use a server as of version 1.73, make sure that th=
e LANCOM Wireless ePaper Server and the LANCOM access point are in the same=
(local) subnet. A connection via VPN is possible as of server vers=
ion 1.91. 3.3) Set up the following traces on the LANCOM acc=
ess point:
- WePaper-Network Trace
- WePaper-Status Trace
3.4) If you use any templates, also send these to LANCOM Support.=
p>
4) If you are having problems with the l=
icense, LANCOM Support requires the following information:
=
4.1) The full license number of the LANCOM Wireless ePaper Server (suppl=
ied with the product as a license sticker). 4.2) The current serial n=
umber of the LANCOM Wireless ePaper Server. You will find this in the menu =
Settings =E2=86=92 License. 4.3) What operating syst=
em is the LANCOM Wireless ePaper Server installed on? (For example, Windows=
, Linux, on a hardware system, or on a virtual machine). |