| Error code |
Problem |
Solution |
|
1
|
Label not licensed |
The label is not licensed. Import the proper license file for the label or check for typos in the label id. |
|
3
|
Label not registered |
The label may have been deleted or has never been registered at all. Register label. |
|
10
|
Image does not match display size |
The size of the image does not match the label’s display size. Please check the width and height of your image and look up the display size in pixels for the label. These sizes have to be equal. |
|
11
|
Error during image rendering |
Check template (wrong or faulty) |
|
12
|
Error during image conversion |
Change format of the image to standard format (e.g. PNG or BMP) |
|
13
|
Invalid page |
Page not supported by label type, choose a different page |
|
14
|
Could not process task because there are unfinished tasks waiting for this label |
Abort task or wait until unfinished tasks are finished |
|
20
|
Template not found |
Check template directory for missing template file |
|
21
|
Error during template parsing |
Correct template file (Invalid content found) |
|
22
|
Error during content document creation |
Check server and article record configuration |
|
30
|
Could not send update because label has insufficient power to perform the update |
The power status of the label is “Bad”, which means it is very low on battery that in may not accomplish the display update. Replace the battery of the label. |
|
60
|
Transmitter communication failure |
Automatic resend of affected task(s) |
|
61
|
Update lost during processing on the access point |
Check access point and network |
|
62
|
HTTP communication error with the access point |
The server was not able to send the task to the Access Point. Please make sure that the Access Point is not offline (System -> Access Point Status) and there is an established network connection between Access Point and Server. |
|
63
|
Label authentication failed (wrong encryption key) |
Unlock the label |
|
64
|
Task was removed from pipeline because previous transmission was not finished in time |
Automatic resend of affected task(s) |
|
80
|
Error while writing task to database |
Check database connection |
|
92
|
Task type not supported |
Upgrade AP software to process this kind of task |
|
99
|
Unknown error |
Check server log file |
