Description:

The LANCOM Management Cloud has a roles- and rights system. This allows users with different rights to operate the LANCOM Management Cloud. The different user roles and rights are explained in this document. They are based on the organizational and project level.

Role at organizational level

Organization administrator

At the organizational level, only the role of the organization administrator exists. The organization administrator can create several projects for his organization and manage the organization.

Once he has created a project, he is assigned the role of a project administrator in it. The organization administrator is usually an employee of the LANCOM partner.


Roles at project level

Project administrator

The project administrator has all rights within the corresponding project.

    • In addition to the rights of the project member, he has the right to invite and manage new project observers, members, and administrators.
    • He has the right to remove other project administrators from the project without their consent. There must be at least one project administrator in each project.

A project administrator is usually an employee of the partner, but it is also conceivable that an employee of the end customer works as project administrator.

Technical administrator

The technical administrator can

    • Create and edit site, network and device settings
    • Manage and monitor devices
    • Add or modify user-specific dashboard content for his own user account
    • Create, modify and assign add-in scripts. Information and examples on how to use the add-ins can be found in the LMC Add-In Manual.
    • View and modify project specifications
    • View log data
    • Use the Rollout Assistant

Unlike the project administrator, however, the technical administrator does not have the authority to manage or invite new project users and cannot modify project information and project properties. The role of technical administrator is usually assigned to an employee of the end client.

Project member

The project member can

    • Create and edit site, network and device settings
    • Manage and monitor devices
    • Add or modify user-specific dashboard content for his own user account
    • View add-in scripts
    • View project specifications and partially modify them (an error message is displayed if a modification is not allowed).
    • View project users
    • Use Rollout Assistant

This user role cannot modify project information and project properties and has no access to log data. The project member is usually a support staff member of a larger partner, who is responsible for a quick resolution at the customer's site.

Rollout assistant

Users who have been assigned the role of rollout assistant can use the LMC rollout app

    • to add devices to the project and read out their device information.
    • The locations available in the project can also be viewed.
    • Within each location, the overview with the location information and a floor plan created in the location can be viewed.

While the Rollout Assistant role can also create and modify user-specific dashboard content for its own user account, the role was not actually designed to operate the LMC configuration interface. It has been created exclusively to be used in the LMC rollout app and communicates only with the APIs of the LMC.

Hotspot Operator

The hotspot operator role has exclusive access to the hotspot portal within the  LANCOM Management Cloud.

In the hotspot portal, the hotspot operator can create and download vouchers for the projects assigned to him as well as customize user-specific contents of his own user account.

Project observer

The project observer does not have any administrative rights but has read-only access to device and project defaults. Device and project logs cannot be viewed either.

However, he is able to create and modify user-specific dashboard content for his own user account.