Error:
The LANCOM Advanced VPN Client version 3.04 RU1 or earlier installed on Windows 7 is unable to establish a certificate-based VPN connection because no PIN request is displayed, even though the option Configuration → Certificates → <Name of certificate> → PIN request at each connection is enabled.

Options for fixing this behavior:
  • Update your LANCOM Advance VPN Client for Windows to a version of at least 3.1x (download)

Important:
Note that to operate the LANCOM Avance VPN Client 3.1x you require a license for the version 3.1. Information about the license upgrade is available in this Knowledge Base article.

  • If you wish to continue operating the LANCOM Advanced VPN Client for Windows 3.04 RU1 or earlier, you can use the following workaround:
    • Open the Windows Services Manager.
    • Edit the service “NCP Client PKI Support” and change the startup type to “Automatic (Delayed Start)”.

Information:
This behavior will be fixed in a future version 3.0x of the LANCOM Advanced VPN Client. Because version 2.3x of the client has reached the EOL status, there will be no new version.